Matthias Walder: Luca, as UPTO’s fleet manager, first met us during a meeting with our insurance partner AXA Switzerland, he presented UPTO fleet management and the available modules. We were convinced by his open communication, he showed us quite transparently potential savings without us having to directly replace the complete vehicles. Another point was a vehicle sale 2019, which Luca already carried out for us, whereby he was able to get significantly more out for us during the sale. We were positively surprised how much is feasible thanks to access to appropriate professional platforms and expertise. 

Since then, we have benefited from one central point in particular: the personal support from Luca, who is the point of contact for everyone and every topic. Where we used to struggle with questions and had to invest a lot of time in clarifications, he now takes care of everything for us. Even if we have questions ourselves. He also advises us proactively and at an early stage – for example, if replacing a vehicle makes more sense than repairing it.

In the past, we did not have a really uniform fleet, especially with regard to vehicle equipment. For the assembly team, it had to be larger vehicles in which a workbench could also be integrated, and for the service team, more maneuverable vehicles that were also well suited for the city. At the beginning, Luca had compiled all the costs of all the vehicles and showed us the advantages of a uniform procurement. Since then, we have also changed brands after Luca’s full costing came out significantly better compared to our requirements.

The advantage with UPTO specifically is that we have one point of contact for everything. That’s how you build trust. We would have found it unthinkable to have a provider where a different specialist was always advising us. Another advantage is the combination with AXA Switzerland as insurer. The fact that UPTO is a subsidiary of this strong company offers some practical synergies and AXA’s years of experience provide additional security. On the one hand, UPTO offers an all-in-one solution, but within this, the strengths of the entire partner network are also played out.

«The close cooperation of UPTO as a subsidiary of AXA Switzerland, not only creates security, but also offers further advantages. As end customers, we benefit from the large partner network and special conditions. For me, this construct is as exciting as it is promising for all parties.»

In addition, we were able to have the services put together in the way that best suited us. For example, relying on replacement mobility through UPTO, this allowed us to sell our extra cars for emergencies and also give up parking spaces for them. Our previous processes and procedures were taken over by Luca in the process and merely optimized somewhat, so nothing has changed for us – except that it is now considerably easier.  

On a day-to-day basis, more questions arise in connection with the company vehicles than we were really aware of before: tire pressure and profiles, highway toll stickers, error messages, lost fuel cards, and much more. It used to take us quite a bit of time to clarify and answer all this. Now Luca takes care of all these things and if we have any other questions, we can always turn to him. Just to name a few examples: Appointment reminders for service and tire changes come automatically to our drivers. The fuel cards that we have received from UPTO and from which we benefit from a discount are managed and settled by him. Also the handling in case of loss or handover when we leave the company. I’m glad that with Luca, a professional is now taking care of these issues.

«With UPTO, we always have someone at our side who never leaves us out in the cold. The fact that we have a personal fleet manager in Luca builds additional trust.»

We can save a lot of time through external fleet management, which we can now reinvest in our core business. Of course, we now also spend additional money on fleet management services, however, this balances out very well with the special conditions on procurement and discounts on fuel, for example, as well as the time savings.

«Our fleet manager Luca has been able to achieve savings for us in a number of areas through optimization: for example, in vehicle utilization, early response or sale of cars, or meticulous checking of workshop invoices»